If you don’t like your new sunglasses, we are more than happy to exchange them for any other model or colour of the same price. And if you have changed your mind and would like your money back? Sure thing, not a problem. We will refund the full amount no questions asked.
Before you send it back
To return your product, first send an email to firstname.lastname@example.org with your order number and request. After confirmation from us, you can send the product to the address provided. Make sure to add the paperwork that was shipped along with the order for our reference. If you're returning from a country outside the EU, please state clearly on the parcel that the shipment is a RETURN ORDER. If you fail to do so there will be import duty or taxes that we will balance with your order. You will be responsible for the shipping costs for returning your item. The initial shipping costs will be refunded.
Please consider using a traceable shipping service or purchasing a shipping insurance. We can’t guarantee that we will receive your returned item. Items lost in transportation will not be refunded.
Package not received?
In case the carrier does not succeed in delivering the item to you because you weren't at home, please try reaching the carrier via email and/or telephone. If the carrier eventually ships the item back to us, and you still want to get the sunglasses, you'll have to pay for the shipping costs. Otherwise we'll refund the full amount without the original shipment costs.